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Gerhard Romanescu

Travel Trailers Vice President - Customer Care - Orbitz

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Last Minute Travel With a proven track record in customer care management, Gerhard "Gerry" Romanescu serves as the Vice President of Customer Care at Orbitz, the travel Web site founded by United, Delta, American, Northwest and Continental Airlines. Romanescu is responsible for developing and maintaining the Orbitz traveler care initiatives. Travelers currently are treated to operational customer service that merely reacts to their problems or concerns, Orbitz will strive to surpass the traditional service model and create a customer care center that will proactively respond to consumers wants and needs.
Prior to joining Orbitz, Romanescu was Vice President of Customer Care Management in Zurich and Brussels for Swissair/Sabena AMP, known around the world for its outstanding customer service and care. Before this, he served as a member of Swissair`s CIO Team, acting as the Information Manager of Sales, Marketing and Seamless Customer Care. Romanescu`s expertise in the area of customer care helped Swissair earn several of the top travel and airline industry awards, including Europe`s Best Airline Web site (eMarketer, 2000), Best Airline in Europe (World Travel Awards, 1999) and the Five Star Diamond Award (American Academy of Hospitality Sciences, 1998), just to name a few.
In 1992, Romanescu joined Sky Tours as the Managing Director where he worked for five years and was instrumental in helping the company win the 1996 Bronze Travel Award. Previously, Romanescu served as Director Promar AG, GSA for Continental Airlines, AMTRAK, Greyhound and Vietnam Airlines. Romanescu began his career at Swissair in 1984, where he remained for six years occupying a number of key positions. In addition, he held positions with Clariden Bank and Danzas Airfreight.
Romanescu holds two federal diplomas in his native Switzerland, which qualify him as a marketing planner and sales manager. He has recently completed a series of professional development courses taught by the SAir-Group Management Development Pool.

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