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Thomson agents lose out to the internet

Travel Trailers Thomson has dealt independent travel agents a further blow by announcing more cuts to commission as part of a major shake up in the way the company sells its holidays, flights and hotels.

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Travel Agency Thomson chief executive Peter Rothwell said the company is not prepared to pay travel agents high commission fees and wants to channel sales directly through its own high street shops, website and call centres.

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Last Minute Travel In the past travel companies such as Thomson have relied on agents as one of the main distribution channels.

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Aloha Airlines But as consumers become increasingly confident to buy holidays directly through the internet, Thomson is forcing the pace of change in the travel industry.

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Travel Agent The latest move will see Thomson end its relationship with selected independent travel agents altogether and reduce commission payments with others.

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Travel Agents Since Thomson launched its first round of commission cuts six months ago the company has invested more in marketing directly to consumers.

Discount Airfares Around 75 per cent of Thomson's business now comes through its own website, call centres and holiday shops. The company expects web sales in particular to accelerate over the next few years.

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